Privacy Policy

1. Introduction

At Loumidea, we value your privacy. This Privacy Policy explains how we collect, use, and protect your data.

By using Loumidea, you consent to our data practices outlined here.

Note: Loumidea is currently in beta testing with a planned full launch in Q2 2025. We offer an ultra-low 2% platform fee (compared to 10-20% on competitors) and transparent pricing for all users.

2. Data We Collect

We collect different types of data, including:

• Personal Information: Name, email, phone number, address (if provided).
• Payment Information: Billing details (processed securely via third-party payment providers like Stripe).
• Usage Data: IP address, device type, browser type, pages visited, and interactions on Loumidea.
• Cookies and Tracking: Session cookies, analytics cookies, and marketing tracking (see "Cookies" section).
• Communications: Messages between freelancers and clients, support tickets, and feedback.

3. How We Use Your Data

We use your data to:

• Process transactions and manage payments.
• Facilitate communication between users.
• Improve our platform and personalize your experience.
• Ensure security and prevent fraud.
• Send important updates, service notifications, or marketing messages (if you opt-in).

We do not sell your personal data to third parties.

4. Data Sharing & Third-Party Services

We may share your data with:

• Payment Processors: Stripe (to handle secure transactions).
• Analytics Services: Google Analytics, Hotjar (to improve our platform).
• Cloud Storage: AWS, Firebase (for data storage and security).
• Legal Authorities: If required by law or to protect against fraud.

These providers have their own privacy policies, and we recommend reviewing them.

5. Your Rights (GDPR, CCPA, LGPD)

Depending on your location, you have the following rights regarding your data:

• Access & Portability: Request a copy of your data.
• Correction: Modify or update inaccurate data.
• Deletion ("Right to be Forgotten"): Request deletion of your data.
• Opt-Out: Disable cookies, unsubscribe from marketing emails.
• Restrict Processing: Limit how we process your data.

To exercise your rights, contact us at support@loumidea.com.

6. Cookies & Tracking

We use cookies to enhance your experience on Loumidea. These include:

• Essential Cookies: Required for platform functionality.
• Performance Cookies: Help us understand how users interact with Loumidea.
• Marketing Cookies: Used for advertising and retargeting.

You can disable cookies in your browser settings.

7. Data Security

We take strong security measures to protect your data, including:

• Data encryption (HTTPS, SSL/TLS).
• Access controls and authentication measures.
• Regular security audits and vulnerability scans.

While we strive to protect your information, no method is 100% secure.

8. Payment Security & Transparency

All payments on Loumidea are processed securely via Stripe and protected by an escrow system. Funds are held securely until project completion and are only released to freelancers upon client approval or successful dispute resolution.

Our fee structure is fully transparent: a 2% platform fee is deducted upon fund release, and Stripe processing fees are clearly displayed. There are no hidden charges.

For more details, see our Terms of Service.

8. Children's Privacy

Loumidea is not intended for children under the age of 16. We do not knowingly collect data from minors. If you believe we have collected data from a child, please contact us immediately.

9. Changes to this Privacy Policy

We may update this policy periodically. We will notify you of any significant changes via email or in-app notifications.

Continued use of Loumidea after updates means you accept the changes.

10. Contact Us

If you have questions or concerns about our Privacy Policy, please contact us:

Email: support@loumidea.com

Address: Loumidea Inc., Viale Tibaldi, 20136, Milano, Italy